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Returns and Refunds
1) For damaged item, you will need to take a photo and send to us through your email (help@balticfresh.com) with the order ID and a short description. We will investigate the matter and revert within 3 to 5 working days. Do note that our basic visual inspection only covers: quantity, colour, size, design and obvious visual defects.
2) For the missing item, you will need to send an email to help@balticfresh.com, with the missing order ID and item description. We will investigate and revert within 3 to 5 working days.
At this time, we are unable to accommodate requests to returns and refunds.