Security & Privacy Policy

What information do we collect?

Balticfresh and its affiliates («Company,» «we,» or «us») collects information from you when you register on the Site, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

 When registering, we may ask you for your name, e-mail address, mailing address, zip code, phone number or other information. We may also ask you to create a user ID and password in order to buy products or services. You may, however, visit our Site anonymously.

 Like many websites, we use «cookies» to enhance your experience and gather information about visitors and visits to our Site. Please refer to the «Do we use 'cookies'?» section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To improve our website in order to better serve you;

      • To allow us to better service you in responding to your customer service requests;

      • To administer a contest, promotion, survey or other site feature;

      • To process, record, monitor and fulfil your orders and deliveries;

      • To ask for ratings and reviews of services or products;

      • To follow up with them after correspondence (live chat, email or phone inquiries);

      • To communicate with you, including to confirm and update you on the status of your orders and deliveries, and respond to your requests;

      • For such other purposes notified to you on or before collection or use of the data.

Please do not share your password with anybody. In the event your credit card, user name, or password is lost, stolen, or used without permission, you must notify us immediately.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart;

      • Understand and save user's preferences for future visits;

      • Keep track of advertisements;

      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful, as determined in our sole discretion. Release of your personal data for security purposes will be determined by Company, permission for which is expressly granted by you to use in accordance with this policy.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, or to delete all of your online account information from our database, please go to Your Account and edit your information. You may also contact us at Please note that we may maintain information about an individual transaction made through a link on our site in order to service that transaction and for record keeping.


Only those who are 18 years or older may use the Balticfresh website. Personal registration information submitted by any user under the age of 18 will not be accepted. Company is committed to protecting the privacy of children and has no intention of collecting personal data from children under the age of 18. If we learn or have reason to suspect that a user of the Balticfresh website is under age 18, we will immediately delete any personal information in that user’s account.

Surveys or Contests often provides you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes and to send participants our HTML email newsletter.

We sometimes run contests in conjunction with other websites or services. When we do so, any information you provide as a result of entering the contest or survey may also be provided to the affiliate but such practices will always be clearly marked at the point of entry.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

If Balticfresh is acquired or merged with another company, your information may be transferred to the new owners to enable the continued provision of Services in accordance with the Terms of Use and this Privacy Policy.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send any and all feedback pertaining to privacy, or any other issue to

Online Policy Only

This online privacy policy applies only to information collected through our site and not to information collected offline.

Your consent

By using our Site, you consent to this Privacy Policy and our Terms Of Use.

Last updated: January 15, 2019